remote-hands-in-berlin

Berlin

At a glance...

2022

Year the team was established

3

Active Data Centres

24/7/365

Service Availability

24h

Average response time

Last updated on
September 17, 2025
Berlin stands as one of Europe’s most vibrant hubs for data center operations, acting as a critical interconnection point for Germany, Central Europe, and beyond. With its strategic geographic positioning, robust infrastructure, and a thriving technology ecosystem, Berlin has become an essential destination for multinational corporations seeking secure, scalable, and high-performance colocation services. Our Berlin-based Smart Hands field engineers leverage their in-depth knowledge of the city’s rapidly evolving digital landscape, catering to the complex and varied needs of data center tenants—from cloud service providers to fintech enterprises. The city’s ongoing investment in digital infrastructure further cements its reputation as a powerhouse within the global data center industry.

As of early 2024, Berlin’s data center market boasts more than 30 operational facilities, fueling a dense and dynamic network of high-speed connectivity options, including DE-CIX, Europe’s leading Internet exchange point. Berlin’s data centers serve a diverse set of sectors, with cloud computing, fintech, content delivery networks (CDN), and large-scale enterprise operations being particularly prominent. The city offers vast interconnection opportunities, with hundreds of carriers present, underlining Berlin’s status as a critical node for European and international digital traffic. The continuous influx of multinational corporations to the region has led to a surge in demand for data center operations, emphasizing the importance of local hardware troubleshooting and break-fix support to maintain the smooth functioning of mission-critical systems.

Despite the immense advantages Berlin offers, global organizations face unique challenges when establishing and maintaining a presence in this competitive market. Language barriers, strict regulatory standards, and evolving security requirements can complicate onboarding and ongoing operations for multinational enterprises. Additionally, hardware troubleshooting and responsive break-fix services must be delivered swiftly to meet the expectations of businesses operating in a 24/7 environment. Local expertise—supported by Smart Hands field engineers with a thorough understanding of Berlin’s technical and regulatory frameworks—is essential for minimizing downtime and ensuring business continuity.

Since May 2022, our dedicated team has partnered with clients in Berlin, consistently delivering responsive and efficient support services tailored to each customer’s evolving needs. Our extensive experience in data center operations enables us to provide comprehensive Smart Hands assistance, including routine maintenance, rapid break-fix interventions, and complex hardware troubleshooting, all performed by highly trained field engineers. By leveraging our deep local market knowledge and global best practices, companies can seamlessly scale their infrastructure and maximize uptime in one of Europe’s most critical data center markets, ensuring that mission-critical operations are always in expert hands.