remote-hands-in-frankfurt

Frankfurt

At a glance...

2018

Year the team was established

32

Active Data Centres

24/7/365

Service Availability

4h

Average response time

Last updated on
August 8, 2025
Frankfurt, Germany stands as a powerhouse in the global data centre landscape, recognized for its exceptional infrastructure and strategic position at the heart of Europe. The city’s connectivity, low latency, and robust Data Center Operations have made it a prime choice for multinational corporations seeking reliable digital infrastructure. Renowned as a central hub in the DE-CIX Internet Exchange, Frankfurt boasts one of the world’s largest concentration of network hubs, making it crucial for industries with demanding requirements such as finance, cloud service providers, and content delivery networks (CDNs). Our Smart Hands and field engineers are at the forefront of supporting this vibrant ecosystem, ensuring physical layer tasks and Hardware troubleshooting are executed with precision and speed to meet the expectations set by both national and international market leaders.

Frankfurt’s data centre market continues to outpace most major European cities, with over 70 colocation and enterprise sites supporting the vast IT demands of the region. Connectivity figures are staggering: the DE-CIX Frankfurt exchange surpasses 14 terabits per second of peak traffic, connecting financial institutions, hyperscale cloud platforms, and large-scale CDNs alike. The city is not just Europe’s digital heartbeat—it also supports sectors such as fintech, manufacturing, digital media, and e-commerce. These industries benefit from our responsive Smart Hands support, as our field engineers routinely handle Break-fix situations and mission-critical interventions for both long-term tenants and fast-growing newcomers.

However, maintaining a resilient and compliant operation in Frankfurt presents unique challenges for any global company. Stringent data protection regulations, high demand for colocation space, and increasing power and cooling requirements can complicate Data Center Operations, especially for multinational corporations needing tailored support. With fluctuating energy prices and a competitive talent market, ensuring timely Hardware troubleshooting and consistent Break-fix support is more crucial than ever. Our experienced field engineers help clients navigate these complexities to maintain uptime and efficiency.

By leveraging our years of hands-on experience in the Frankfurt data centre market since February 2018, clients benefit from our deep familiarity with local best practices, regulatory requirements, and the technical intricacies of this high-performance environment. Our team delivers seamless Data Center Operations, from Hardware troubleshooting and preventive maintenance to Smart Hands support and rapid Break-fix responses. Trusted by data centre tenants every day, we tailor our services to meet the evolving needs of multinational corporations, providing peace of mind and operational excellence in one of the world’s most critical digital gateways.