remote-hands-in-new-york

New York

At a glance...

2019

Year the team was established

19

Active Data Centres

24/7/365

Service Availability

24h

Average response time

Last updated on
August 8, 2025
New York holds a pivotal position in the global data center landscape, serving as a principal hub for Data Center Operations and hosting a diverse network of enterprises. As one of the world’s largest financial and commercial centers, the region’s demand for high-performance and reliable connectivity has fostered the rise of cutting-edge data centers tailored to the evolving needs of technology-driven businesses. Our New York-based field engineers play a critical role in supporting multinational corporation clients, ensuring that their physical infrastructure is always optimized for performance, security, and scalability in this ultra-competitive environment.

The New York metro area boasts over 80 operational data centers, making it one of North America’s most densely connected markets. With over 180,000 interconnection points, the city provides unparalleled connectivity, facilitating seamless performance for premier sectors such as fintech, content delivery networks (CDN), media, telecommunications, and leading global cloud providers. The region’s blend of subsea cable landing stations, robust fiber infrastructure, and a continuously expanding footprint of colocation and hyperscale facilities underpin its importance for both regional enterprises and multinational operations seeking agility, rapid hardware troubleshooting, and expert Break-fix services.

Establishing and maintaining a strong data center presence in New York comes with its own set of challenges for global companies. The market’s relentless pace, combined with stringent regulatory requirements, high real estate costs, and complex security demands, require specialized local knowledge and on-the-ground agility. For multinational corporation tenants, effective Data Center Operations go beyond standard maintenance — they demand expert Smart Hands support resources, rapid deployment capabilities, and advanced field engineering to minimize risk and ensure uninterrupted uptime amid fierce industry competition.

Since July 2019, our experienced New York team has been a trusted partner for clients navigating these exacting demands. Our deep-rooted presence enables both local and global businesses to leverage our comprehensive suite of Smart Hands, Hardware troubleshooting, and Break-fix services, all delivered by highly trained field engineers who understand the intricacies of New York’s fast-paced environment. We pride ourselves on being more than a remote hands provider; we are your seamless extension within the data center, proactively supporting the evolving needs of colocation tenants and empowering multinational corporations to thrive in one of the world's most dynamic data center markets.